For general festival questions, visit the Guide FAQ.
- Are tickets expected to sell out?
There is always a chance that the event will sell out, in which case no more tickets will be sold. So, get your tickets now—we want to make sure you don’t miss out!
- What payment methods can be used to purchase tickets?
Credit and debit cards are accepted.
- Where did the layaway plans go?
Beyond Wonderland SoCal layaway is no longer available for purchase.
- What is the maximum number of tickets I can buy?
Tickets are limited to four (4) per person.
- Can I upgrade my GA tickets to VIP?
Upgrades may be available if VIP tickets have not sold out. Contact Front Gate Tickets for more information.
- What if I accidentally bought VIP tickets and I’m under 21?
You must be 21 or older to enter the venue with a VIP wristband. To receive a refund, you must provide proof that you are under 21 years of age. Please contact Front Gate Tickets.
- Can I get a VIP package if some members of my group are under 21?
No, only those 21 or older are permitted to enter VIP areas; and you must be 21 or older to enter the venue with a VIP ticket.
- Should I receive a confirmation email for my purchase?
You should receive a confirmation email within moments of purchase. If you do not (be sure to check your junk folder), please contact Front Gate Tickets.
- What if I purchased tickets but my card hasn’t been charged yet?
Your card should be charged within two business days. If you do not see the charge on your account, please contact Front Gate Tickets.
- I ordered my tickets to be shipped to me. When will I receive them?
Tickets will begin shipping closer to the event. If you have not received your tickets within two days of the event, please contact Front Gate Tickets.
- The event’s almost here! Where are my tickets?!
If you do not receive your tickets within two weeks of the event, please call Front Gate Tickets.
- How can I avoid ticket fraud?
The best way to avoid ticket fraud is to buy directly from Front Gate. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.